Using this website

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • We know that users of Dragon Naturally Speaking may have difficulty interacting with all aspects of the Cookie Notice.
  • Not all embedded videos have an audio descriptive track
  • PDFs are currently not accessible
  • The tabbing order of the site may not be entirely logical as the cookie notice is the last element in the focus order
  • Users navigating with iOS VoiceOver are not able to interact with the ‘Live chat’ feature (when in use)
  • Some videos use auto-generated captions from YouTube

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, complete the feedback form at the end of this page

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Her Majesty's Government Communications Centre is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Users navigating the site using iOS VoiceOver are unable to interact with the Live chat widget (when active). This is a failure of WCAG 2.1 success criterion 4.1.2 Name, Role, Value.

Content that’s not within the scope of the accessibility regulations

OneTrust Cookie Notice

We do not have control over form elements that are missing labels in the OneTrust cookie notice. These can’t be operated using iOS VoiceOver. This has been notified to OneTrust.

Not all embedded videos have an audio descriptive track. When we publish new content we’ll make sure our use of video meets accessibility standards. This does not meet WCAG 2.1 success criterion 1.2.3 and 1.2.5.

Disproportionate burden

We’ve assessed the cost of fixing the issues with the PDFs and Cookie Notice. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations as this website will be live for a short period (3 months)

What we’re doing to improve accessibility

Departments and agencies are urgently fixing content which fails to meet the Web Content Accessibility Guidelines version 2.1 AA standard. We will update this page when issues are fixed.

Preparation of this accessibility statement

This statement was prepared on 18/03/2021. It was last updated on 18/03/2021.